Accenture Freshers Recruitment 2025 || Bangalore|| IT Customer Service New Associate ||
Explore Exciting Opportunities: Accenture Freshers Recruitment 2025 Drive for Voice Process. Apply now for early consideration, as companies often prioritize ‘first come, first served.’ Get more insights about Accenture Freshers Recruitment 2025 below.
Accenture For IT Customer Service New Associate Role Qualifications:
- The educational qualification is Any Graduation
- The experience is 0 to 1 Years
- Problem-solving skills
- Ability to perform under pressure
- Good communication skills
- Good analytical and problem solving skills
- Should not have any backlogs
- Should be Ready for Rotational Shift if required
- Must be available to join immediately
- Excellent English Communication Skills demonstrated by having a local Berlitz rating of B1T, or B2 and higher (For offshore resources)
- Experience in broadband and/or TV troubleshooting, recommended but not required
- Experience in customer care, sales, tech support and/or similar accounts, required
Name of the Company: Accenture
Website URL: www.accenture.com
Educational Qualification: Any Graduation
Job Profile: IT Customer Service New Associate
Experience: Freshers (0 to 1 years)
Location of the Job: Bangalore
Do not miss applying to the below jobs:
Job Opening 1:
Name of the Company: Globussoft
Website URL: www.globussoft.com
Educational Qualification: Any Graduate
Job Profile: Software Tester
Experience: Freshers (0 to 1 Years)
Location of the Job: Bangalore
Accenture Hiring Process:
- Registration
- Online Written Test
- Technical Interview
- HR Interview
- On-boarding
IT Customer Service New Associate – Job Duties (Summary):
- Primary responsibilities are focused on customer contact, not transaction processing
- To perform assigned skill sets and its corresponding activities and tasks efficiently
- To support & record a variety of customer service issues through telephone from customers
- Validate, investigate and resolve these issues within established guidelines
- Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
- To provide first-level troubleshooting on customer home broadband, tv, and phone setup and connectivity issues
- To provide recommendations to customers on new product, packages, upsells, and cross-sells that match the customer’s lifestyle needs and generate additional revenues as a result
- To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues
- This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client
- To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management
- To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities
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Summary of the Job:
Exciting opportunities await freshers at Accenture! We are currently seeking dynamic individuals for the position of IT Customer Service New Associate in Bangalore. This recruitment drive is open to freshers with a background in Any Graduation for the year 2025. If you meet the eligibility criteria and are keen on this role, we encourage you to apply at your earliest convenience.
Please note that Accenture will close applications once the expected number of resumes is received. To ensure you don’t miss out on this opportunity, apply as soon as possible.