American Express Freshers Recruitment 2025 || Gurugram || Customer Service Associate ||
American Express Freshers Recruitment 2025 Drive for Customer Service Associate. Apply now for early consideration, as companies often prioritize ‘first come, first served.’ Get more insights about American Express Freshers Recruitment 2025 below.
American Express Recruitment 2025- Required Skills/ Qualification:
- Educational Qualification is Any Graduate
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations
- Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
- Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
- Driven to please by providing the ultimate experience for our Card Members on every interaction
- Timeliness and reliability
- Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
- Customer service and consultative sales environment experience preferred
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
Name of the Company: American Express
Website URL: www.americanexpress.com
Educational Qualification: Any Graduate
Job Profile: Customer Service Associate
Experience: Freshers (0 to 2 Years)
Location of the Job: Gurugram
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Website URL: www.bajajfinserv.com
Educational Qualification: Bachelor’s Degree/ Master’s Degree
Job Profile: Software Engineer
Experience: Fresher or Experience (0 to 3 years)
Location of the Job: Pune
American Express Hiring Process:
- Registration
- Online Written Test
- Technical Interview
- HR Interview
- On-boarding
Customer Service Associate – Job Duties (Summary):
- Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success
- Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
- Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty
- Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
- Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information
- Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics
Summary of the Job:
Exciting opportunities await freshers at American Express! We are currently seeking dynamic individuals for the position of Customer Service Associate in Gurugram. This recruitment drive is open to freshers with a background in Any Graduate for the year 2025. If you meet the eligibility criteria and are keen on this role, we encourage you to apply at your earliest convenience.
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